My iphone is being repaired at the moment. I sent it over a week ago, by special delivery. They have a neat little “track your order” facility. So I was notified when it arrived and also when it switched to “pending”, whatever that means. The site talks about a 24 hour turnaround time, but it’s … Continue reading Is good service honest service?
Choosenick spotted this the other day, an article about sites taking the online experience offline. About the same time, I was watching TV when an Aviva ad came on (Aviva being the expensive new name for Norwich Union) for car insurance. Car insurance must be the most cluttered and clumsy marketplace in the world. If … Continue reading Transparent pricing as a service
Heard some interesting discussions on this point over the last couple of days. The shared opinion seems to be that, just as with the 80’s recession in the UK, this recession is likely to push us further towards a service economy and away from a manufacturing economy. I guess I buy that, but there is … Continue reading More service less stuff