Design before digital

Digital is the new monster in the room. Everyone wants a slice of it. It is the big revolutionary thing that risks blinding everyone to the fact that the first principles of business still apply – you need to understand your customer and know how to serve them – everything else comes second. I remember … Continue reading Design before digital

Outsourcing my life

Between them, google and apple serve up big chunks of my life. And not just the products they offer – calendars, email, apps etc – it’s the string of products that I’m talking about. Large parts of my memory are now outsourced to my iPhone, mac and google account. Pew Internet are worrying about this, … Continue reading Outsourcing my life

Waitrose Delivers… sort of

I expect great things from Waitrose, so I was shocked to discover their online service feels so bolted on and un-integrated. We keep running out of food, so my wife suggested we start getting a weekly shop delivered. I checked out the options and found out Waitrose delivered for free in my area, compared to … Continue reading Waitrose Delivers… sort of